Humana is dedicated to supporting the health and wellbeing of veterans, military retirees, service members, and their families – supporting more than 5 million individuals across Medicare Advantage and TRICARE. Our work spans Medicare Advantage, TRICARE administration through Humana Military, the Humana Foundation’s mission-driven investments to advance health outcomes for veterans, and partnerships with Military Service Organizations (MSOs), Veterans Service Organizations (VSOs) and community groups. Our mission centers around expanding access, improving coverage options, and supporting whole-person health—so veterans can receive the high-quality care they have earned, wherever and whenever they need it.

Expanding Access and Supporting Choice

The Department of Veterans Affairs (VA) generally prioritizes specialized treatment for service-connected injuries and illnesses commonly connected to military service. For services not offered at the VA or because of geographical or scheduling constraints, veterans sometimes seek care outside of VA facilities.  The VA recommends eligible veterans enroll in Medicare, explicitly telling them “We encourage you to sign up for Medicare as soon as you can” to, in part, ensure veterans “are covered if they need to go to a non-VA hospital or doctor—so they have more options to choose from.” Many veterans choose to complement their VA benefits with Medicare Advantage, making it essential to preserve their ability to select and coordinate coverage. VA, Medicare Advantage, and TRICARE each play distinct roles in delivering timely, comprehensive, and affordable care.

How Humana Supports Veterans Through Medicare Advantage 

Through Medicare Advantage, Humana offers plans designed to work alongside VA care and help veterans address gaps in access and coverage when care is needed outside VA facilities.

Humana’s Medicare Advantage plans—including Humana USAA Honor Giveback plans—are designed to complement VA benefits and support veterans’ choice and continuity of care. These plans offer:

• Broad provider networks for timely and local care
• Benefits typically not available through VA, like dental, vision, and hearing coverage
• Affordable options, including $0 premiums and reduced Medicare Part B premiums through Part B premium givebacks, helping veterans save $30–$150 per month
• $0 copay for in-network primary care visits
• $0 copay for in-network mental health services, including therapy and specialist visits, both virtually and in-person
• Pharmacy benefits that may be lower cost and more convenient than VA Health’s mail order pharmacy
• Support resources to help veterans coordinate Medicare Advantage with VA coverage, along with access to Humana Customer Care specialists, who collaborated with USAA to receive special training to better serve veterans (available to anyone with Medicare).

The Centers for Medicare & Medicaid Services (CMS) reviews and approves all Medicare Advantage plan offerings, including those with significant veteran enrollment, ensuring plans reflect expected costs.

Humana Military and TRICARE

For more than 30 years, Humana Military has served as the TRICARE East Region administrator. TRICARE is the uniformed services’ health care program for active-duty service members, military retirees, and their families. Humana Military supports millions of these beneficiaries in the East Region, including survivors of service members who have passed.

Our goal is to simplify the healthcare experience for beneficiaries, strengthen provider networks, and partner with the Department of Defense and Defense Health Agency. Humana Military provides educational resources, digital tools, and support services to help families understand their coverage, access care, and navigate referrals. Continued investment in TRICARE is essential to maintaining the health and readiness of military families.

Community Partnerships and Whole-Person Support

Humana partners with VSOs, MSOs and community-based groups to reduce barriers to care and support the social and mental well-being of veterans and their families. In addition, and guided by its mission to advance health outcomes, the Humana Foundation places a strong emphasis on serving veterans by investing in programs that address the unique social determinants impacting their health, ensuring they have the support, stability, and access needed to thrive long after their service. For Humana and its philanthropic arm, key initiatives include: 

• Work closely with VFW, DAV (Disabled American Veterans), AMVETS and other VSOs to expand outreach to help increase awareness of the benefits and resources available to them, and to connect veterans and families to health care, behavioral health, and community partners.
• Participate as a founding member of the Face the Fight coalition – alongside organizations like USAA - to support suicide risk screening, early identification, and intervention for thousands of veterans.
• Partner with USAA beyond co-branded MA plans, including initiatives such as USAA’s Honor Through Action, reinforcing a shared commitment to supporting the military community.
• Support Uniting for Veterans, alongside VFW, helping address food insecurity among veterans and military families, with more than 6.5 million meals provided to date
• Host community activities, such as a recent Honor Flight Bluegrass Welcome Home ceremony, to recognize service, foster connection and reduce isolation.
• Partner with VFW, USAA and CenterWell on a national Day of Service, mobilizing volunteers across three cities to assemble and distribute 4,000 care kits for veterans experiencing homelessness.
• Support service members and their families through sponsorship of events such as Salute the Troops at the Grand Ole Opry, celebrating the newly recruited and generations of those who have answered the call.
• Strengthen access to care and community support by working with VSOs and trusted partners to build coping skills, address nonmedical needs such as housing and food security, improve health literacy, and equip care teams with military cultural competency training through Humana‑supported programs and clinical settings.
  • Learn more about Humana’s veteran community partnerships and whole‑person support at Humana's Veteran Community page; and about military cultural competency training at Conviva and CenterWell’s “Veteran Ready” care initiative. 

Supporting Military-Connected Talent at Humana

Humana is dedicated to hiring, retaining, and supporting military-connected associates—including veterans, military spouses, National Guard, and Reservists and prioritizes hiring and supporting military-connected employees. In 2024, Humana renewed its public commitment to this community:

Hiring and Retention Goals

• Hire at least 2,000 military-connected associates by 2032, with a minimum of 100 in Kentucky, Florida, and Texas.
• Sustain a 75% retention rate in the first year and 90% retention rate in years two through five.

Progress and Initiatives

• On track to meet the 2032 hiring goal; state-specific targets have already been achieved.
• Since 2011, Humana has hired over 6,000 veterans and military spouses.
• Investments in enhanced reporting, policy improvement, and partnerships support these goals.
• Sustain a 75% retention rate in the first year and 90% retention rate in years two through five.

Supportive Programs

• Tailored onboarding, mentorship, and professional development help military-connected associates transition and thrive.
• The Salute employee resource group provides peer support, networking, and advocacy.
• Flexible leave options are available for Guard and Reserve service commitments.
• Internal training ensures military cultural competency across teams.

External Partnerships

• Collaborates with Military Spouse Employment Partnership and Hiring Our Heroes to connect job seekers with opportunities.
• Engages with organizations such as VFW, DAV, and AMVETS to promote veteran employment and well-being.
• Participates in career fairs, transition summits, and webinars for veterans and spouses.
• Advocates for best practices in military talent recruitment and retention through industry coalitions.

Humana remains steadfast in its commitment to creating an inclusive workplace for military-connected talent and will continue to report transparently on progress.